Once your appointment is successfully scheduled, our team will send a confirmation via SMS, email, or phone call with your booking details and sample collection information.

Yes. You can book diagnostic tests for multiple family members in a single appointment, making healthcare management easier and more convenient.

Yes. Additional tests may be added before sample collection, depending on the test requirements. Our support team will inform you if any additional sample or charges are applicable.

Most preventive health checkups and routine pathology tests can be booked without a prescription. However, certain specialized diagnostic tests may require a doctor's recommendation.

Yes. We offer safe and convenient home sample collection by trained phlebotomists in serviceable locations.

Sample collection is usually scheduled according to your preferred date and time, subject to slot availability. Our team will confirm your appointment shortly after your booking.

Home sample collection is generally available during morning and daytime hours. Available slots may vary depending on your location.

Yes. All sample collections are performed by experienced and trained healthcare professionals who follow strict hygiene and safety protocols.

Certain tests, such as fasting blood sugar and lipid profile, require fasting for 8–12 hours. Our team will inform you beforehand if fasting is necessary for your selected tests.

Yes. Drinking plain water is generally allowed during the fasting period unless your doctor or our team advises otherwise.

The report delivery time depends on the type of test performed. Most routine pathology reports are available within 24 to 48 hours, while specialized tests may require additional processing time.

Your reports can be downloaded securely from our website or received via email. Printed reports may also be available upon request.

Every sample is assigned a unique identification number and barcode during collection to ensure accurate tracking and reporting throughout the testing process.

If your reports show abnormal values, we recommend consulting your physician for proper medical advice. Do not start or stop any medication based solely on laboratory results.

We accept UPI, debit cards, credit cards, net banking, and cash payments where applicable.

Payment is generally completed before or at the time of sample collection to ensure smooth processing of your diagnostic tests.

Yes. Valid promotional codes or discount coupons can be applied during booking, subject to their terms and validity.

Every sample is assigned a unique identification number and barcode during collection to ensure accurate tracking and reporting throughout the testing process.

Yes. Samples are transported under controlled conditions using approved packaging methods to maintain specimen integrity until they reach our laboratory.

Patient information and laboratory reports are handled securely with strict confidentiality and privacy measures.

Yes. You can request cancellation or rescheduling before your scheduled sample collection time by contacting our customer support team.

In rare cases where a sample cannot be processed due to technical or quality reasons, our team will inform you and arrange a recollection or applicable refund according to our policy.

You can reach our customer support team through our website, phone, or email for assistance with bookings, reports, payments, or any other queries.

Our Diagnostic Centre is committed to providing reliable diagnostic services, experienced laboratory professionals, accurate reports, convenient home sample collection, affordable pricing, and excellent patient support for all your healthcare needs.