Learn how we collect, use, store, and protect your personal and medical information.
Welcome to Thyrocare Indore, a THYROCARE AUTHORISED CENTRE and NABL Affiliated Diagnostic Centre in Indore.
We value your privacy and are committed to protecting your personal and medical information. This Privacy Policy explains how we collect, use, store, share, and protect your information when you use our website, book diagnostic tests, request home sample collection, or use any of our diagnostic services.
By using our website or diagnostic services, you acknowledge and agree to the practices described in this Privacy Policy.
To provide accurate diagnostic services, process laboratory requests, deliver reports, and provide customer support, we may collect certain personal, health, and payment-related information.
We may collect the following personal information when you book a test, request home sample collection, or contact our team:
To process diagnostic requests and provide appropriate laboratory services, we may collect the following health-related information:
Health-related information is treated as sensitive personal information and is handled with strict confidentiality and appropriate security measures.
If you make payments through our website or authorized payment partners, your payment details are securely processed through authorized payment gateways.
Complete debit card and credit card details are securely processed by the authorized payment gateway and are not stored on our servers.
We collect information directly from you when you use our website, book diagnostic services, contact customer support, or communicate with us through available communication channels.
Information may be collected when you:
Your information is used only for legitimate healthcare, diagnostic, operational, customer service, and legal purposes.
To schedule and manage your diagnostic test appointments.
To arrange doorstep sample collection and coordinate collection visits.
To correctly identify patients and connect samples with the appropriate diagnostic requests.
To process collected samples through the appropriate diagnostic laboratory workflow.
To prepare, manage, and deliver diagnostic reports securely.
To respond to enquiries, booking questions, report assistance, and service requests.
To send booking confirmations, reminders, and important service communications.
To process payments, maintain transaction records, and support billing-related requirements.
To understand service usage and improve our website, communication, and patient experience.
To comply with applicable legal, regulatory, accounting, and healthcare obligations.
Our diagnostic centre is a THYROCARE AUTHORISED CENTRE. Samples collected through our collection centre and home sample collection services are processed through Thyrocare's advanced diagnostic laboratory network.
Laboratory processing follows standardized quality protocols and applicable healthcare regulations to support accurate, reliable, and consistent diagnostic reporting.
Our website may use cookies and similar technologies to improve website functionality, understand visitor behaviour, enhance security, and provide a better browsing experience.
Cookies are small data files stored on your device when you visit a website. They help the website remember certain information and understand how visitors interact with different pages and features.
You may disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.
We do not sell or rent your personal information. Your information is shared only when necessary for diagnostic services, laboratory processing, payment processing, website operations, or compliance with applicable laws and regulatory requirements.
Your information may only be shared with the following authorized organizations or service providers:
Information and diagnostic samples may be shared with the Thyrocare laboratory network for processing the diagnostic tests and health packages requested by the patient.
Patient information or reports may be shared with authorized healthcare professionals when required or when the patient has provided appropriate authorization.
Necessary transaction information may be processed by authorized payment gateway providers for secure payment processing.
Limited information may be processed by authorized technology partners that support website hosting, communication, digital report delivery, or other operational services.
Information may be disclosed to government authorities, courts, regulators, or law enforcement agencies when required by applicable law.
All authorized partners and service providers are expected to maintain appropriate confidentiality and security standards when handling information.
We implement reasonable administrative, technical, and physical safeguards to protect your personal and medical information against unauthorized access, misuse, disclosure, alteration, or destruction.
Information is managed using systems designed to support secure data storage and processing.
Access to sensitive patient information is restricted to authorized personnel and service providers.
Encrypted communication methods are used where applicable to help protect information during transmission.
Diagnostic reports are handled through controlled processes designed to protect patient confidentiality.
Digital reports are delivered using appropriate communication channels and controlled access procedures.
While we take appropriate precautions and implement reasonable security safeguards, no online system, electronic transmission, or data storage method can guarantee absolute security.
We treat diagnostic reports and associated medical information as confidential records. Reports are shared only with authorized recipients and where permitted or required by applicable law.
Diagnostic reports may be shared only with:
Reports may be delivered directly to the registered patient through authorized communication channels.
Reports may be shared with family members or representatives when appropriate patient consent or authorization is available.
Reports may be provided to referring or treating healthcare professionals where the patient has authorized such sharing.
Information may be disclosed to authorized government authorities where disclosure is legally required.
To provide convenient home sample collection services, we may collect certain location, contact, and appointment-related information.
This information is used solely to schedule the appointment, help our collection team reach the correct location, and facilitate efficient sample collection.
The complete address where the patient has requested doorstep sample collection.
The preferred date and appointment time selected for home sample collection.
Nearby landmark details may be collected to help the collection team locate the address efficiently.
A valid contact number is used for appointment confirmation and collection coordination.
GPS or location details may be used where necessary for navigation and to help the sample collection professional reach the requested location.
Home sample collection information is used solely to facilitate efficient sample collection and related service coordination.
Subject to applicable laws and regulatory requirements, you may contact us regarding the personal information associated with your diagnostic services.
You may request to:
Request to review personal information associated with your services, subject to applicable requirements.
Request correction of inaccurate or incomplete personal information provided to us.
Request updates to your mobile number, email address, or other relevant contact information.
Opt out of promotional or marketing communications while continuing to receive essential service updates.
Request deletion of personal information where such deletion is legally permissible.
Certain healthcare, diagnostic, transaction, or regulatory records may need to be retained where required for legal, healthcare, accounting, or regulatory compliance.
Our website may contain links to third-party websites or use external services that help us provide website, communication, navigation, payment, analytics, and social media functionality.
Third-party services may include:
Authorized payment processing services may process transaction information according to their own terms and privacy policies.
Mapping and navigation services may be used to provide directions or assist with location and navigation functionality.
Analytics services may help us understand website traffic, performance, and general visitor interactions.
Communication services may be used for enquiries, appointment coordination, service communication, and report-related assistance.
Our website may provide links to social media platforms. Your interaction with those platforms is governed by their respective privacy policies and terms.
These third-party services operate under their own privacy policies. We are not responsible for the privacy practices, security measures, or content of third-party websites and external services.
Our diagnostic services are intended for patients of all age groups. For individuals below the age of 18 years, personal and health-related information should be provided by a parent or legal guardian.
Information related to minor patients is used for legitimate diagnostic and healthcare service purposes and is handled with appropriate confidentiality and care.
With your consent, our Thyrocare Authorised Centre in Indore may send healthcare-related updates, appointment information, service announcements, preventive healthcare information, and promotional offers through available communication channels.
Depending on your communication preferences, you may receive:
Reminders related to booked diagnostic tests, scheduled visits, or home sample collection appointments.
Information about available preventive health packages, diagnostic test offers, and applicable healthcare promotions.
Useful information and updates related to preventive healthcare, regular health screening, and diagnostic awareness.
Important information about diagnostic services, operational updates, new facilities, and changes that may affect service availability.
You may opt out of promotional communications at any time. However, you may continue to receive essential service-related notifications such as appointment confirmations, sample collection updates, payment information, and diagnostic report notifications.
We retain personal and diagnostic information only for as long as necessary to provide requested services, maintain appropriate records, and meet applicable legal, regulatory, accounting, and healthcare obligations.
Information may be retained as required to complete diagnostic services, process samples, and deliver reports.
Relevant information may be maintained for diagnostic record management and service history where required.
Certain information may be retained to comply with applicable laws, healthcare regulations, and regulatory requirements.
Transaction and billing information may be retained where necessary for accounting, taxation, or financial record requirements.
Diagnostic and healthcare-related information may be retained where necessary to satisfy applicable healthcare record and service requirements.
After the applicable retention period, information may be securely deleted or anonymized in accordance with applicable requirements and operational procedures.
We may update this Privacy Policy periodically to reflect changes in legal requirements, technology, our diagnostic services, website operations, or information-handling practices.
The revised version will be published on this page with the updated effective date.
Please review this page periodically for the latest version of the Privacy Policy.
If you have any questions regarding this Privacy Policy or how your information is handled, please contact us using the details below.
For questions regarding privacy, diagnostic services, test bookings, reports, or home sample collection, our team is available to assist you.
Thyrocare (MP064), 1st Floor, FF-13, Scheme No. 54, Vijay Nagar, Indore, Opposite Apollo (Rajshree) Hospital
