Terms & Conditions

Acceptance of Terms

By accessing our website or booking any diagnostic test, health package, or home sample collection service, you confirm that you have carefully read, understood, and accepted these Terms & Conditions.

Your continued use of our website or services constitutes your agreement to comply with these terms, applicable laws, and all related policies published on our website.

About Thyrocare Authorised Centre in Indore

Our Diagnostic Centre is a THYROCARE AUTHORISED CENTRE providing access to Thyrocare's advanced diagnostic laboratory network.

As an NABL Affiliated Diagnostic Centre in Indore, we are committed to delivering reliable, accurate, and affordable pathology services while maintaining the highest standards of laboratory quality, patient safety, and healthcare excellence.

Booking Appointments

• Appointments can be booked through our website, phone call, WhatsApp, or by visiting our collection centre.
• Appointment confirmation will be shared through phone, SMS, WhatsApp, or email.
• Home sample collection is available only in serviceable locations.
• Requested appointment timings are subject to availability.
• Sample collection schedules may be delayed or rescheduled due to heavy traffic, weather conditions, public holidays, or unforeseen operational situations.

Patient Information

To ensure accurate diagnostic reporting and smooth service delivery, every patient must provide complete and correct information during booking.

• Correct full name.
• Valid mobile number.
• Age and gender.
• Complete address for home sample collection.
• Valid email address (if digital reports are required).

The Diagnostic Centre shall not be responsible for delays, incorrect reporting, failed deliveries, or communication issues arising from inaccurate or incomplete information provided by the patient.

Sample Collection

Patients are advised to carefully follow all fasting, medication, and pre-test preparation instructions before sample collection.

• Certain tests require fasting before sample collection.
• Some diagnostic tests have medication restrictions.
• Specific collection timings must be followed where applicable.
• All samples are collected following strict hygiene and safety protocols.
• In rare situations, recollection may be required if the sample is damaged, contaminated, insufficient, or unsuitable for laboratory analysis.

Test Processing & Reports

Diagnostic samples collected through our diagnostic centre are processed using Thyrocare's advanced laboratory network, following standardized quality procedures.

• Report delivery timelines depend on the selected diagnostic test.
• Turnaround time may vary for health packages and specialized investigations.
• Technical verification or repeat testing may cause delays.
• Public holidays or logistics may affect report delivery schedules.
• Laboratory reports should always be interpreted by a qualified healthcare professional.
• Reports should never replace professional medical consultation or treatment.

Pricing & Payments

We strive to offer affordable and transparent pricing for all diagnostic services.

• Prices displayed on the website may change without prior notice.
• Discounts, promotional offers, and coupon codes cannot be combined unless specifically mentioned.
• Payment may be collected before or during sample collection.
• Applicable taxes will be charged according to Government regulations.
• Prices shown online are subject to revision without prior notice.

Cancellation & Rescheduling

Patients may request cancellation or rescheduling of their appointment before the scheduled sample collection time.

• Appointments may be rescheduled subject to slot availability.
• Cancellation requests should be made before sample collection.
• Refund eligibility is governed by our Refund Policy.
• Once a sample has been collected, cancellation and refund requests are generally not applicable because laboratory processing begins immediately.

Home Sample Collection

We offer safe, hygienic, and convenient home sample collection services across serviceable locations in Indore.

• Patients should remain available during the selected appointment window.
• Please ensure your registered mobile number is reachable.
• A responsible adult should be available for elderly patients or children whenever required.
• Additional home collection charges may apply for locations outside our regular service area.
• Our trained phlebotomists follow strict hygiene and safety protocols during every visit.

Accuracy of Reports

Our Diagnostic Centre follows strict quality control procedures and uses Thyrocare's advanced laboratory network to deliver reliable and accurate diagnostic reports.

• Diagnostic reports should always be interpreted by a qualified medical practitioner.
• Laboratory reports should be considered along with clinical examination and patient history.
• Diagnostic reports are intended to assist healthcare professionals and should not be considered a substitute for professional medical advice.

Patient Responsibilities

To ensure accurate diagnostic services, patients are expected to cooperate and provide complete information during the testing process.

• Provide complete and accurate personal information.
• Follow fasting and pre-test preparation instructions carefully.
• Inform our healthcare team about ongoing medications whenever applicable.
• Inform us about any relevant medical conditions before sample collection.
• Verify all personal details before sample collection.

Privacy & Confidentiality

We respect and protect your privacy. All patient information, laboratory reports, and medical records are handled securely and confidentially.

• Patient information is shared only with the patient or authorized representatives.
• Reports may be shared with treating healthcare professionals when authorized.
• Information may be disclosed only when required by applicable law.
• For detailed information, please refer to our Privacy Policy.

Website Usage

By accessing our website, you agree to use it responsibly and lawfully.

• Do not attempt unauthorized access to any part of the website.
• Do not upload viruses, malware, or harmful software.
• Do not copy, reproduce, or distribute website content without written permission.
• Do not use the website for fraudulent, illegal, or unlawful activities.

Intellectual Property

All website content including text, graphics, logos, icons, images, layouts, branding, and design elements are the intellectual property of the website owner or its respective licensors and are protected under applicable intellectual property laws.

Limitation of Liability

We shall not be liable for any direct or indirect losses arising from circumstances beyond our reasonable control.

• Appointment delays caused by weather, traffic, or unforeseen situations.
• Incorrect information submitted by patients.
• Medical decisions taken without consulting a qualified doctor.
• Temporary website or technical interruptions.
• Indirect, incidental, or consequential damages arising from service usage.

Third-Party Services

Certain diagnostic testing and laboratory processing services are performed through Thyrocare's accredited laboratory network.

Service availability, processing procedures, and report turnaround times may vary depending on the selected test or health package.

Changes to These Terms

Thyrocare Indore reserves the right to modify or update these Terms & Conditions at any time without prior notice.

The latest version published on this website shall apply to all future bookings and services.

Governing Law

These Terms & Conditions shall be governed by the laws of India.

Any disputes arising from the use of our website or services shall be subject to the exclusive jurisdiction of the competent courts located in Indore, Madhya Pradesh.